Location 1&2 designattion on Trouble reporting page
planned
K
Ken Lewis
Customer complins that the Locations depicted in the trouble reporting page only reflect a single end of the service. Customers that have multiple services originating from a single location have to toggle back and forth to identify the correct circuit thay are reporting. This causes delays and inaccuracy, similar to swivel chairing during and outage. My customer would like the true Location1 and Location 2 addresses desplayed to ease identifying services that require investigation.
K
Ken Lewis
What doe it mean when the status is "Planned"
Erik Lau
planned