View Zayo Fiber | Product Idea Portal

View Zayo Fiber

in progress

Erik Garland

We used to be able to see Zayo fiber routes (internally) now we have not for months. When do we expect this to be resolved?

Erik Garland - Zayo Senior Account Manager

January 23, 2024

Jared Miller

@aAlissa Clousing Yes, it's being worked on, though currently blocked. Dhira has been managing it as well. https://zayogroup.atlassian.net/browse/SCBE-1886

Alissa Clousing

Jared Miller Is this being addressed that you are aware of?

Erik Lau

Merged in a post:

TZ Maps Not working

Andrew Richardson

we are getting reports from the BDR team (Allison Lever and Tyrus Reid) as well as customers that our maps / visualizations are not working. There are inbound complains the BDR team is intaking due to this.

February 15, 2024

Erik Lau

marked this post as

in progress

Tickets Pending with IT and GIS to resolve

Connor Pace

I have also not been able to see Fiber routes for the last few months when clicking "View Zayo Fiber" and "View Partner Fiber".

Connor Pace (Indirect Sales Partner)

Vincent Murphy

Erik, you just need to be logged into VPN and it should work. I've had similar issues last few months. But when on VPN it works every time.

Erik Lau

marked this post as

under review

Marcos de Oliveira

Hi Erik G., 
This was reviewed yesterday by TZ Dev (SCBE). They're in the process of lauching an investigation. There are 2 ServiceNow tickets related to this issue in the pipeline: INC0028957 by Ryan Perdue and INC0029298 by Shadd Minchow. For reference, this issue is being covered under dev ticket #: SCBE-1886. I've added you as a stakeholder on the ticket.
FYI: Erik Lau